Support

We pride ourselves on our knowledge and support. For the most frequently asked support questions, please check the resources below. If you cannot find what you are looking for here, please contact us and we will assist you.

1. Accessing your control panel
   1. Log into your account using your username and password.
   2. Locate the Administer/Upgrade Domain along the left hand side of the page.
   3. Search for or select the domain from the drop down, click Administer.
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2. Email setup and management
   1. To create an email account:
      1. Locate Email.
      2. Click Create a new pop account.
      3. Type the email alias in the Username field.
      4. Type the email password in the Password field.
      5. Check the box to enable Antivirus and AntiSpam.
      6. Click Create.
   2. To create an email alias:
      1. Locate Email.
      2. Click Create a new alias account.
      3. Type the email alias in the Alias name field.
      4. Type the email address where the alias will forward emails to in the Target address field.
      5. Check the box to enable Antivirus and AntiSpam.
      6. Click Create.
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3. FTP and configuration options
   1. Viewing FTP details:
      1. Locate Web Hosting.
      2. Click Click here to modify your FTP details.
      3. Click View Password.
   2. Change FTP Password:
      1. Locate Web Hosting.
      2. Click Click here to modify your FTP details.
      3. Click Modify user details.
      4. Enter a password in the New Password field.
      5. Retype the password in the Confirm Password field.
      6. Click Modify user.
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4. Creating a website
   1. What applications are available for 1-click installation?

      We currently have WordPress, Joomla, Drupal and CubeCart available through Web packages.

   2. How to upload your website

      Before people can see your website, you will need to upload your website files.

      1. Download FileZilla (Recommended) or an equivalent FTP program.
      2. Launch FileZilla from your computer.
      3. Complete the following fields, and then click Quickconnect:
         • Host: Your FTP hostname, commonly ftp.domainname.tld
         • Username: Your FTP username
         • Password: Your FTP password
         • Port: 21
      4. Once connected, FileZilla will display the contents of your hosting account, you can drag your website from your computer to FileZilla to begin the upload of your website.
   3. Find the Host, Username and Password for your FTP account:
      1. Locate Web Hosting.
      2. Click Click here to modify your FTP details.
      3. Click View Password.
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5. Database setup & management
   1. To create a database:
      1. Locate Database.
      2. Enter a database name in the DbName field.
      3. Select the database type from the DbType drop down.
      4. Click Create.
   2. Change database password:
      1. Locate Database.
      2. Click Change password.
   3. Viewing a sample database connection string:
      1. Locate Database.
      2. Click View sample DSN's.
   4. Accessing phpMyAdmin (MySQL databases)
      1. Locate Database.
      2. Click the database name
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